By purchasing any online training course on our platform, you agree to the terms and conditions outlined in this Privacy & Refund Policy.
- **Personal Data Collection** We collect personal information such as your name, email address, billing information, and usage data during course registration and participation.
- **Use of Information** Your data is used to: - Provide access to your purchased course(s) - Contact you with updates or support - Analyze learning activity to improve our services We do not sell or rent your personal information to third parties.
- **Data Protection** We employ industry-standard encryption and security measures to protect your data. However, you are responsible for maintaining the confidentiality of your login credentials.
- **Cookies** Our website uses cookies to personalize your experience and track usage statistics.
Effective Date: 07 of June 2025
PRIVACY POLICY
REFUND POLICY
- **All Sales Are Final** Due to the digital nature of our products and immediate access upon purchase, **Course Academy maintains a strict no-refund policy**. Once a course is purchased, no refunds will be issued under any circumstances.
- **No Refund for Course Failure** You are solely responsible for completing the course material and assessments. Refunds will not be granted due to failure to pass or complete a course.
- **No Refund for Lost Access** We are not liable for lost login credentials or personal access issues. You are responsible for maintaining access to your registered email and login information. Account recovery is available upon verification but does not entitle you to a refund.
- **No Refund for User Error** Refunds will not be granted for accidental purchases, duplicate orders, or purchasing the wrong course. Please read course descriptions carefully before purchasing.
INTELLECTUAL PROPERTY
- All course content is the property of Course Academy or its licensors. You may not reproduce, distribute, or modify the materials without explicit written permission.
- Course Academy reserves the right to modify this Privacy & Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date."
MODIFICATIONS
Privacy & Refund Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. Introduction
- This policy governs your use of Course Academy’s services and digital products.
- By using our website or purchasing any course, you agree to this policy.
- If you disagree, please do not use our services.
2. Information We Collect
- Full name, email address, and phone number
- Billing address and payment information (processed securely via third parties)
- IP address, browser/device type, and usage behavior
- Course progress, quiz attempts, and engagement analytics
3. How We Use Your Information
- To grant access to purchased courses and manage your account
- To communicate important updates or support responses
- To improve our services based on usage data and feedback
- To comply with legal obligations
4. Data Sharing and Security
- We do not sell your personal information to third parties.
- Data may be shared with payment processors and email services strictly for functionality.
- All data is stored securely using encryption and secure servers.
5. Account Responsibility
- You are responsible for keeping your login credentials secure.
- We are not liable for any access issues due to lost passwords or hacked accounts.
- Recovery may be possible upon identity verification, but refunds will not be issued.
6. Refund Policy
- All purchases are final. No refunds will be issued for any reason.
- Failure to complete or pass a course does not qualify for a refund.
- Lost login details or technical difficulties on your side are not refundable.
- Please review course content and descriptions carefully before purchasing.
7. Intellectual Property
- All course materials are copyrighted and owned by Course Academy or its partners.
- You may not distribute, copy, or resell any content without written permission.
- Access is granted for individual use only.
8. Dispute Resolution
- This policy is governed by the laws of [Insert Jurisdiction, e.g., United Kingdom].
- Any disputes shall be resolved through arbitration or small claims court.
- We encourage users to contact support before escalating any dispute.
9. Policy Updates
- We reserve the right to update this policy at any time.
- Changes will be posted on this page and take effect immediately.
10. Contact Us
- Email: support@courseacademy.uk
Terms & Conditions
Effective Date: [Insert Date]
1. Agreement to Terms
- By accessing or using Course Academy's website or enrolling in a course, you agree to these Terms and Conditions.
- If you do not agree, you must not access or use our services.
2. Eligibility
- You must be at least 18 years old or have the consent of a legal guardian to use our services.
- You must provide accurate and complete information during registration and keep your login credentials secure.
3. Use of Content
- All content provided on Course Academy is for individual, non-commercial use only.
- You may not copy, reproduce, redistribute, or resell any course material without written permission.
- Breach of these terms may result in account suspension or legal action.
4. Account Security
- You are responsible for maintaining the confidentiality of your login information.
- Course Academy is not responsible for unauthorized access due to user negligence.
5. Payments & Billing
- All fees are due at the time of enrollment unless otherwise stated.
- Payments are processed securely via third-party providers.
- We reserve the right to change pricing at any time, but changes will not affect previously confirmed purchases.
6. No Refund Policy
- All sales are final. No refunds will be provided for:
- Failure to complete or pass a course
- Loss of login access or forgotten credentials
- Accidental purchases or change of mind
- It is your responsibility to review course details before purchasing.
7. Course Access & Availability
- Access to purchased courses is typically granted immediately unless otherwise stated.
- We reserve the right to update, modify, or discontinue courses at our discretion.
8. Intellectual Property
- All course content, logos, videos, and text are the intellectual property of Course Academy or its licensors.
- Unauthorized use, distribution, or duplication is strictly prohibited.
9. Limitation of Liability
- Course Academy is not liable for any direct or indirect damages arising from your use of the platform or course outcomes.
- We do not guarantee any specific results or career outcomes from completing a course.
10. Modifications to Terms
- We may update these Terms from time to time. Updated terms will be posted on this page.
- Your continued use of the site indicates acceptance of any changes.
11. Governing Law
- These Terms shall be governed by and interpreted in accordance with the laws of [Insert Jurisdiction, e.g., United Kingdom].
- Disputes shall be resolved in the courts of [Insert City or Jurisdiction].
12. Contact
- Email: support@courseacademy.uk
- Mailing Address: [Insert Official Business Address]
Third-Party Classroom & In-Person Courses — Manage My Courses (Target Zero Training)
Effective Date: 7 June 2025
1. Course Academy's Role — Promoter Only
- Course Academy acts solely as a promotional partner for classroom and in-person courses listed under our "Classroom Courses" section.
- These courses are provided, organised, and delivered entirely by Manage My Courses / Target Zero Training ("the Provider"), a third-party training provider.
- Course Academy is not the course provider, instructor, awarding body, or organiser for any of these courses.
- By browsing or booking a classroom course through our website, you acknowledge that you are entering into a booking relationship directly with the Provider, and not with Course Academy.
2. Bookings & Payments
- All classroom course bookings are processed through the Provider's own checkout system (Manage My Courses / Target Zero Training).
- Course Academy does not handle, process, or store any payment information relating to classroom course bookings.
- Any booking confirmation, receipt, or invoice will be issued by the Provider directly.
- Course Academy is not responsible for any payment disputes, failed transactions, or billing errors relating to classroom course purchases.
3. No Liability for Course Delivery
- Course Academy accepts no responsibility or liability for the quality, content, accuracy, safety, or delivery of any classroom or in-person course listed on our site.
- We are not liable for any course cancellations, venue changes, date changes, or session availability issues.
- We are not liable for any failure by a learner to pass, complete, or receive certification from any classroom course.
- Any complaints, disputes, or issues regarding classroom course delivery must be directed to the Provider — Manage My Courses / Target Zero Training — directly.
4. Refunds for Classroom Courses
- Refund eligibility for classroom courses is determined solely by the Provider's own refund and cancellation policy.
- Course Academy has no authority to issue, approve, or deny refunds for classroom course bookings.
- All refund requests must be submitted directly to the Provider.
5. Certification & Accreditation
- Certification, NVQ qualifications, and any accredited awards are issued by the Provider and the relevant awarding bodies (e.g. City & Guilds, NOCN, ProQual).
- Course Academy makes no guarantees regarding the award, validity, or recognition of any qualification obtained through a classroom course.
- Any accreditation information displayed on our site is provided in good faith based on data supplied by the Provider, and may be subject to change.
6. Data Sharing with the Provider
- When you click to book a classroom course, you will be redirected to the Provider's own booking platform.
- Any personal data you submit on the Provider's platform is subject to the Provider's own privacy policy and data handling practices.
- Course Academy is not responsible for the Provider's data practices.
7. Accuracy of Course Information
- Course listings, prices, dates, and availability displayed on Course Academy are pulled automatically from the Provider's system and are updated regularly.
- Course Academy cannot guarantee that this information is always current or accurate at the point of viewing.
- Always confirm course details directly with the Provider before booking.
8. Contact for Classroom Course Enquiries
- For any enquiries, complaints, or issues relating to classroom courses, please contact the Provider directly:
- Manage My Courses / Target Zero Training
- Website: targetzero.managemycourses.co.uk